Q: How can I add my shipping accounts to eShip?

<p>On the <strong>Carriers</strong> page, simply click on the “Add Accounts” button on the top right corner and enter the requested information. Please note that you need to have an existing account with the desired shipping company. If you don’t have all the information requested please contact your account manager to know where you can find it. </p>

Question 1

How is volumetric weight calculated?

Accepted Answer

Volumetric weight can be calculated by multiplying the length, width and height of a parcel (in cm) and dividing that figure by 5000. You may often find that the price of your shipment is dictated by the volumetric weight of your parcel(s) rather than the physical weight.

Question 2

How can I add my shipping accounts to eShip?

Accepted Answer

On the Carriers page, simply click on the “Add Accounts” button on the top right corner and enter the requested information. Please note that you need to have an existing account with the desired shipping company. If you don’t have all the information requested please contact your account manager to know where you can find it.

Question 3

How do I upgrade to a better eShip plan?

Accepted Answer

On the Billing page, you’ll see the current plan you're using, to change it, simply click on “Change” and select your desired plan. To compare existing plans, please visit https://myeship.co/#pricing.

Question 4

How can I order shipping supplies?

Accepted Answer

Shipping supplies are free in most cases. Click on the following links depending on your desired shipping company, please note that you may need to create an account (free of charge). For more info please call each companies’ customer service phone number.

USPS
NZ Post

For FedEx, UPS and DHL shipping supplies please call each companies’ customer service phone number or go to a physical location.

Question 5

Why am I being charged $100?

Accepted Answer

Whenever you buy your first label of the week on eShip, a $100.00 hold is applied to your payment method. This is not a charge, it’s just a hold. On the following Saturday, the $100.00 will be released and we’ll charge you the amount that represents the labels you created during the week. If you spend more than $100 before Saturday, you’ll be charged as soon as you reach $100.00.

Question 6

Why am I being asked to upgrade my eShip plan?

Accepted Answer

The Free eShip plan expires after 20 labels are created. To create more labels, you’ll have to upgrade your plan. For more information on plans and pricing please visit https://myeship.co/#pricing.

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