Q: How can I add my shipping accounts to eShip?

On the Carriers page, simply click on the “Add Accounts” button on the top right corner and enter the requested information. Please note that you need to have an existing account with the desired shipping company. If you don’t have all the information requested please contact your account manager to know where you can find it.

Q: How do I cancel a label I won’t use?

On the Shipments page, click on the arrow next to the “Download” button that corresponds to the label you want to cancel, click on “Cancel Label”. You’ll get a refund on the next 48h. Once a label has been used, it cannot be canceled.

Q: How do I create a label once I’ve connected eShip to my store?

First, make sure you’ve added an address in the My Addresses page and a payment method on the Billing page, then, on the Orders page, click on the “Create label” button next to the order you want to create the order for.

Question 1

Why am I being charged $100?

Accepted Answer

Whenever you buy your first label of the week on eShip, a $100.00 hold is applied to your payment method. This is not a charge, it’s just a hold. On the following Saturday, the $100.00 will be released and we’ll charge you the amount that represents the labels you created during the week. If you spend more than $100 before Saturday, you’ll be charged as soon as you reach $100.00.

Question 2

How can I add my shipping accounts to eShip?

Accepted Answer

On the Carriers page, simply click on the “Add Accounts” button on the top right corner and enter the requested information. Please note that you need to have an existing account with the desired shipping company. If you don’t have all the information requested please contact your account manager to know where you can find it.

Question 3

Why can’t I schedule a pickup?

Accepted Answer

First make sure you’ve recently created a label that hasn't been shipped. If you don’t see the option of your desired parcel company it probably means it will have an additional cost, please use the eShip help chat for more information.

Question 4

How do I cancel a label I won’t use?

Accepted Answer

On the Shipments page, click on the arrow next to the “Download” button that corresponds to the label you want to cancel, click on “Cancel Label”. You’ll get a refund on the next 48h. Once a label has been used, it cannot be canceled.

Question 5

How do I create a label once I’ve connected eShip to my store?

Accepted Answer

First, make sure you’ve added an address in the My Addresses page and a payment method on the Billing page, then, on the Orders page, click on the “Create label” button next to the order you want to create the order for.

Question 6

How can I order shipping supplies?

Accepted Answer

Shipping supplies are free in most cases. Click on the following links depending on your desired shipping company, please note that you may need to create an account (free of charge). For more info please call each companies’ customer service phone number.

USPS
NZ Post

For FedEx, UPS and DHL shipping supplies please call each companies’ customer service phone number or go to a physical location.

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