• How do I connect my store?

  Go to the Connect page and click on the logo of your e-commerce platform. If the e-commerce platform you use is not listed you can use an API, please use the eShip help chat to get more information.Popular

• How do I create a label without connecting my store or for an order that didn’t come from my store?

  First, make sure you’ve added an address in the My Addresses page and a payment method on the Billing page, then, on the Orders page, click on the “Create Order” button on the top right corner.Popular

• How do I create a label once I’ve connected eShip to my store?

  First, make sure you’ve added an address in the My Addresses page and a payment method on the Billing page, then, on the Orders page, click on the “Create label” button next to the order you want to create the order for.Some readers

• Why am I not seeing all the orders of my store on the Orders page?

  Please make sure you’ve clicked on the “Sync Orders” button. Try using the search bar to look for the order. Make sure the order hasn’t been canceled or deleted from your store. If you still can’t see it, please use the eShip help chat to get help.Some readers

• Can I have multiple stores connected to one account?

  Yes. You can connect multiple integrations to a single eShip account — for example, Shopify, Temu, and Walmart simultaneously. However, you cannot connect two stores from the same platform (e.g., two Shopify stores) to a single account. For that, you would need to create a separate eShip account.Few readers

• Does eShip have an API?

  Yes. eShip offers a REST API that allows you to integrate shipping rate quoting, label generation, tracking, and more into your own platform or custom development. A sandbox environment is available for testing before going live. Visit myeship.co/docs for full documentation.Few readers

• Can I use eShip without a Shopify store or e-commerce platform?

  Yes. eShip supports multiple integration methods. You can connect a store from supported platforms (Shopify, Walmart, Temu, and more) from the Connect page, use our API for custom or in-house developments, or create orders manually directly from the Orders page without any integration.Few readers