• How do I upgrade to a better eShip plan?

  On the Billing page, you’ll see the current plan you're using, to change it, simply click on “Change” and select your desired plan. To compare existing plans, please visit https://myeship.co/pricing.Popular

• Why am I being charged $100?

  Whenever you buy your first label of the week on eShip, a $100.00 hold is applied to your payment method. This is not a charge, it’s just a hold. On the following Saturday, the $100.00 will be released and we’ll charge you the amount that represents the labels you created during the week. If you spend more than $100 before Saturday, you’ll be charged as soon as you reach $100.00.Popular

• Why am I being asked to upgrade my eShip plan?

  The Free eShip plan expires after 20 labels are created. To create more labels, you’ll have to upgrade your plan. For more information on plans and pricing please visit https://myeship.co/pricing.Popular

• Why am I being charged for “additional charges”?

  Sometimes shipping companies will make additional charges that weren’t taken into account when creating the label, for example, additional charges for special handling, extended delivery areas, oversize packages, among others. You will be charged when the shipping company notifies us of additional charges, which is usually days after the shipment has been delivered.Popular

• Why am I being charged for “audited measurements”?

  If you create a label for certain measurements and/or weight and the shipping company finds out you miscalculated the measurements and/or weight, you will be charged a difference that makes up for the additional inches or lbs.Some readers

• Is my payment information secure?

  Yes. eShip does not store your card details directly — payments are processed through a secure, PCI-compliant payment provider. Your financial information is encrypted at all times.Few readers

• What should I do if my label was canceled but I already paid?

  The balance is automatically returned to your eShip wallet within 1 to 3 business days. If you don't see the refund after that period, contact us with the tracking number or order ID of the canceled label.Few readers

• What currencies does eShip support?

  eShip uses the currency of the country selected at registration (MXN for Mexico, USD for the US, CAD for Canada, GBP for the UK, AUD for Australia, NZD for New Zealand, BRL for Brazil, and USD for the rest of the world). If you wish to change your country and currency, please contact support.Few readers