eShip FAQ
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Users, addresses, password, account closure, and data security.

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  • How do I add or change my default Origin Address?
    In the My Addresses page you’ll be able to add addresses to your account. The highlighted address is the one currently being used as the default address, to change it, simply click on another address.Popular
  • Is my personal information secure?
    Yes. eShip is certified under an ISO 27001 (information security management) data security agency. We store all sensitive data encrypted and follow industry best practices to protect your personal and financial information. We never sell or share your data with third parties. We never sell or share your data with third parties. For more details, visit our Information Security page. For any privacy-related concerns, contact us at support@myeshFew readers
  • How can I close my account?
    To close your account, send an email to support@myeship.co with your request. Our team will process it and confirm once your account has been deactivated.Few readers
  • How do I reset my password?
    On the login page, click "Forgot your password?" and enter your registered email. You'll receive a link to reset your password within a few minutes. If you don't see it, check your spam folder.Few readers
  • How do I add multiple users to my account?
    From Settings Users you can invite team members with different access levels (admin, operator). Each user will have their own login without needing to share a password.Few readers

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