• How is volumetric weight calculated?

  Volumetric weight can be calculated by multiplying the length, width and height of a parcel (in cm) and dividing that figure by 5000. You may often find that the price of your shipment is dictated by the volumetric weight of your parcel(s) rather than the physical weight.Popular

• Why can’t I schedule a pickup?

  First make sure you’ve recently created a label that hasn't been shipped. If you don’t see the option of your desired parcel company it probably means it will have an additional cost, please use the eShip help chat for more information.Popular

• How do I track a shipment?

  You can track any shipment from the Shipments page by clicking on the tracking number. You'll see real-time status updates provided by the carrier. You can also use the carrier's own tracking page with the tracking number eShip assigned to your label.Few readers

• Can I ship restricted products (hazardous materials, perishables, electronics)?

  It depends on the carrier selected. Each carrier has its own policies regarding restricted merchandise. We recommend reviewing the carrier's terms before generating your label. eShip is not responsible for shipments rejected due to prohibited contents.Few readers

• How does scheduled pickup work?

  eShip offers two types of pickup: One-time pickup: scheduled for a specific date and time window. Ideal for occasional shipments. Automatic pickup: select the days of the week and eShip will automatically generate a new pickup request every one of those days. Ideal for businesses with consistent daily volume. Both options are available from the eShip dashboard for carriers that support this service (FedEx, Estafeta, UPS, among others).Few readers

• Can I ship internationally?

  Yes. Several carriers on eShip support international shipping. When creating a label, select the destination country and eShip will show you available international services and rates. Additional customs documentation may be required depending on the destination.Few readers

• What does "Exception" mean on my tracking status?

  An exception means an unexpected event occurred during transit — such as an address issue, weather delay, failed delivery attempt, or customs hold. Check the tracking details for more information and contact support if the status hasn't updated in over 48 hours.Few readers

• What happens if the recipient is not available at the time of delivery?

  Each carrier has its own policy. They typically attempt 2 or 3 additional deliveries before returning the package to the sender. We'll notify you by email at every status change so you can coordinate with your customer.Few readers