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General eShip functions and usability.
How is volumetric weight calculated?
Volumetric weight can be calculated by multiplying the length, width and height of a parcel (in cm) and dividing that figure by 5000. You may often find that the price of your shipment is dictated by the volumetric weight of your parcel(s) rather than the physical weight.
How do I upgrade to a better eShip plan?
On the Billing page, you’ll see the current plan you're using, to change it, simply click on “Change” and select your desired plan. To compare existing plans, please visit https://myeship.co/pricing.
How can I order shipping supplies?
Shipping supplies are free in most cases. Click on the following links depending on your desired shipping company, please note that you may need to create an account (free of charge). For more info please call each companies’ customer service phone number. USPS NZ Post For FedEx, UPS and DHL shipping supplies please call each companies’ customer service phone number or go to a physical lo
How do I cancel a label I won’t use?
On the Shipments page, click on the arrow next to the “Download” button that corresponds to the label you want to cancel, click on “Cancel Label”. You’ll get a refund on the next 48h. Once a label has been used, it cannot be canceled.
How do I add or change my default Origin Address?
In the My Addresses page you’ll be able to add addresses to your account. The highlighted address is the one currently being used as the default address, to change it, simply click on another address.
How do I create a label without connecting my store or for an order that didn’t come from my store?
First, make sure you’ve added an address in the My Addresses page and a payment method on the Billing page, then, on the Orders page, click on the “Create Order” button on the top right corner.