> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.myeship.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can’t I schedule a pickup?

First make sure you’ve recently created a label that hasn't been shipped. If you don’t see the option of your desired parcel company it probably means it will have an additional cost, please use the eShip help chat for more information.