> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.myeship.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What does "Exception" mean on my tracking status?

An exception means an unexpected event occurred during transit — such as an address issue, weather delay, failed delivery attempt, or customs hold. Check the tracking details for more information and contact support if the status hasn't updated in over 48 hours.